Managing incidents, solving problems, and implementing changes can be challenging, especially when IT teamslack visibility into their asset environments. Fortunately, the new & improved Lansweeper App for Jira Service Management (JSM) empowers IT teams to respond faster, plan better, and prevent future issues.
With the new and improved Lansweeper App for JSM Assets, you’ll gain total visibility across the IT estate for multiple ITSM scenarios:
- Incident Management: Lansweeper’s real-time asset discovery provides service desk agents with immediate access to all related assets, configurations, and relationships, reducing incident resolution times and minimizing downtime.
- Problem Management: Lansweeper tracks asset history and identifies problem trends, allowing IT teams to address root causes more effectively and prevent recurring incidents.
- Change Management: Lansweeper’s integration with JSM offers a unified view of the IT estate, enabling more informed decisions during change requests by assessing asset impacts and risks.
Lansweeper’s robust IT asset data enriches JSM workflows, so you can streamline these ITIL processes, improve response times, and reduce errors across the board.
Discover how Lansweeper can transform your ITIL processes today! Get the app now!
Got feedback? Don’t hold back! We’d love to hear it.
The Lansweeper Team
