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Dell Monitor Serial Numbers

I'm using Lansweeper to populate the CMDB in Cherwell and I need to sync it with our existing data in another ITSM program. Our inventory team captures the Dell monitor model and serial number, but Lansweeper is showing the service tag numbers, not t...

jwaldeck by • Engaged Sweeper
  • 4323 Views
  • 1 replies
  • 0 kudos

404 Error Editing Report

So my screen just sits there and spins when I click "Edit Report" in Lansweeper. Unfortunately I don't see any way to debug it. Has anyone else come across it? I did an inspect in Firefox and used the network tab to see what wasn't loading properly. ...

Error: ScanServer Down

Good Afternoon,I am hoping somebody has experienced this issue before or a similiar one so I can get some ideas on how to resolve the on-going issue i am experiencing.A couple months ago we had to retire an SQL server & we moved the database for lans...

Office 365 scanning/login

Trying to setup office365 scanning and it gives me the unable to login using credentials error. I am using my global admin credentials to test this so I have all rights in office 365. What else can I check?

steveg by • Engaged Sweeper II
  • 6523 Views
  • 2 replies
  • 1 kudos

Generating tickets with emails

We just purchased Lansweeper and where I worked at before we used the helpdesk portion. Users would email an address (support@domain.com) and the email would come through to the desk. From what I read this is set up in the incoming email part of the ...

ckurth by • Engaged Sweeper
  • 5136 Views
  • 1 replies
  • 0 kudos

Local user profile variable scanning

I need to scan for a file in the AppData folder for local user profiles on workstations. Is there a variable I can use to scan all profiles under Users such as C:\Users\%username%\AppData...?(I tried %username% and it did not work)Thanks in advance f...

jjmcb by • Engaged Sweeper
  • 4461 Views
  • 1 replies
  • 0 kudos
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