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Licence management

Hi,on the search bar, i've searched "project professional..".there are 4 assets listed.But there is no Project pro licence key inside the Recovered Licence keys of one of those assets Why lansweeper is able to detect software, but not all the Product...

Switch to IIS from IIS Express

We are currently running lansweeper in production using IIS Express on Server 2012 R2. We have been discussing moving to IIS this week. Is there any way to do this without a complete re-install of lansweeper?

MikeHenson by • Engaged Sweeper II
  • 14760 Views
  • 3 replies
  • 0 kudos

Close ticket without sending email

Hello,I have a few unsolicited emails that came into our helpdesk inbox and they have created tickets. When I close the ticket it sends an email to the originator. I get an auto reply back EVERY time and it re-opens the ticket.I have changed the use...

Auto Assign Tickets per Location

Hi, we are trying to setup the help desk and have hit two significant issues. 1. We would like to pre-populate the location information based either on the users AD OU, AD company field.2. With this location information we would like to automatically...

khancock1 by • Engaged Sweeper II
  • 13985 Views
  • 7 replies
  • 2 kudos

Move Lansweeper Installation

Hi,I need to install our Lansweeper to another Server, we use a SQL Database.I found this Artikel but iam not sure about the Installation Otions. Reinstalling Lansweeper on new computer• Delete or disable the Lansweeper service on your current serve...

R_S by • Engaged Sweeper II
  • 5822 Views
  • 1 replies
  • 0 kudos

Scanning WMWare Servers

I’m trying to get my VmWare servers in Lansweeper but it is not working fine. We have 3 ESX Host, of course with different IP numbers and Host names. When I scan the three IP adresses the following happens:Only ESX01 and ESX02 are visible in Lansweep...

Resolved! Creating Tickets through Voicemail

We are just starting to explore our trial of the Helpdesk and have run into a curiosity. We use Skype for Business as our Corporate phone system. It is set up to send us a transcribed email when someone leaves us a voicemail. I set up our "Helpdes...

dledger by • Engaged Sweeper III
  • 19833 Views
  • 11 replies
  • 0 kudos