When I view the dashboard under a user account, the Open/Closed tickets show a different total than tickets listed by Type. Is this due to CC User status or is there a bug in the calculation?
Hi Team,We need to know how do we update asset comments in bulk.As performed an activity on some of the server and want to update their comments section with the ticket no and details of action performedKindly assist us.
Hi,since the latest update, we do not see any user related infos on the scanned windows computers. The whole tab is missing. We do have "relations", where monitors show up, but no user info. I restarted the active scan for the domain, but this didn´t...
We recently added a number of ‘required’ fields to one of our ticket types to assist with ticket triage on ingress. However, any existing tickets of that ticket type are now receiving failure warnings as part of the auto-closing feature after 5 days....
Currently I am using a few templates and they work fine. The only template that won't work propely is my "Ticket Closed" one. I made some tests and it only worked when the concerning user wrote an e-mail to the helpdesk. When I create the ticket in t...
Hello,Let me just preface this post by saying that I am new to using Lansweeper, still trying to figure things out. I have created a deployment of Adobe Acrobat using only Windows commands. The deployment works perfectly on my own workstation, so I k...
Hello all,when looking at an asset like a Windows PC I am able to retrieve the information how much displays are connected to the PC. Is there any way to get the information which interface is used to connect the monitor?I would need the information ...
