I recommend having a look at
this knowledge base article, which explains how anti-virus scanning works and what you can do if the information reported is incorrect. Lansweeper uses two procedures to detect installed anti-virus software.
- It queries a specific WMI (Windows Management Instrumentation) class on the Windows computer. WMI is a framework built into Windows operating systems that stores system data.
- It compares the computer's installed software with a list of known anti-virus software.
If neither procedure finds anti-virus software, you can try rebuilding the relevant WMI class on the client machine and/or adding the anti-virus software to the list of known anti-virus software. More information on how to do this can be found in the aforementioned knowledge base article.
