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Helpdesk tickets / Teams access

Hi,I have configured my account with a role of administrator and agent.I have also enabled the "Allow full access to all tickets regardless of team or type" OptionMy expectation is that I would see ALL tickets regaurdless of what teams I am a part of...

Resolved! Reboot PC if idle at lock screen for a period of time

Hi, We have a number of machines which are on 24/7 due to hotdesking and the nature of our business. However, these machines are never rebooted, so they are behind on patching. I wanted to see if there was a way to detect if a machine was just sittin...

Resolved! Parent / Child helpdesk tickets

In other applications there has been a feature to link tickets. For examplethere is a network outage that is affecting multiple sites / users.We create a main help desk ticket for the first call or wiht the ISP. We start reciving multiple helpdesk ca...