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LanSweeper setup Email

Looking for setup instructions as for how to setup Lansweeper for email so that as a new ticket comes in the helpdesk staff get notified and that as the agent post to the customer, the customer gets responses or ticket confirmation. Also, would like...

sleague by • Engaged Sweeper II
  • 12178 Views
  • 1 replies
  • 0 kudos

Helpdesk - SQL - Ticket log data

Helpdesk - How to view Ticket log data by SQL script.It seems ticket tables reference log files in the following directory:C:\Program Files (x86)\Lansweeper\Website\helpdesk\files\If this is accurate:Why isn't this stored in SQL tables so that we can...

jkot by • Engaged Sweeper III
  • 6004 Views
  • 2 replies
  • 0 kudos

What Satisfies the Response SLA?

Hi,I've noticed many of our tickets still have the response SLA clock ticking even though there have been multiple notes entered and emails sent in that ticket. What triggers the Response SLA to know that you have responded to the user?Thanks!

ktc2 by • Engaged Sweeper
  • 4166 Views
  • 1 replies
  • 0 kudos

Alert on % of licenced assets left

Is it possible for lansweeper to send alerts (email + web alerts) when a certain % is left on the nb of licenced assets available?I tried using tools in the app and searching the forums without a solution. Thanks for your help!

jfhallee by • Engaged Sweeper III
  • 4378 Views
  • 3 replies
  • 0 kudos

Resolved! Internal notes emailed to users

I've been testing the email ticket feature and i was hoping my team could add internal notes to a ticket whilst troubleshooting but from my testing the end user gets a ticket update email with the internal note.Is it possible to make it that only pub...

hopkinsit by • Engaged Sweeper
  • 4325 Views
  • 2 replies
  • 1 kudos

Adding existing Exclusions to new scan server

I just stood up a new scanning server at one of our remote locations. I can see the server in my LanSweeper Scanning targets tab so all seems well.I would like to copy some or all of the exclusions from my primary scanning server to this new scannin...

njett by • Engaged Sweeper III
  • 5497 Views
  • 3 replies
  • 0 kudos

LanSweeper using Oracle as DB

Folks,are there any plans to support Oracle as DB, instead of MS-SQL?- There is a big push in my company to move everything to Oracle.Is anyone else in the community interested in running LS with an Oracle DB?Rgds,Thor

Thor by • Engaged Sweeper II
  • 3330 Views
  • 1 replies
  • 0 kudos

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