How to get Lenovo warranty information loaded into LanSweeper

[flemming_jul]

Dear Team

I have bought some new laptops, model T440 with Lenovo. LanSweeper doesn't seem to pickup the warranty information from Lenovo, as my older laptops did (T500, X230 etc). I found out that the old Lenovo support link wasn't working, so I have replaced the link for manufacture = Lenovo, to the new online link.

The link is working when clicking on the serial link on the asset page, but the information is not pulled into the LanSweeper database. I have tried to click on the link "Refresh Warranty" , but nothing seems to happen.

This is the new link I am using -> https://csp.lenovo.com/ibapp/il/WarrantyStatus.jsp?serial={assettag}

Kind regards
Flemming Jul

[Susan_A · Accepted solution]

Moved this to the main forum. Please note that the Report Center is for submitting finished Lansweeper reports, not questions.

In regards to your question: there are no known issues with Lenovo warranty scanning. Note that you cannot customize the warranty scanning procedure. The link you're referring to is only used to link serials to warranty pages, not to scan warranty information. The most likely explanation for your problem is that a proxy server is blocking access to the pages we use to scan warranty information.

We recommend that you:
• Update to the latest Lansweeper version, if you haven't already.
• Ensure that the “enable warranty tracking on this server” checkbox is checked in the Lansweeper web console under Configuration/Scanning Setup/Server Options. You only need to enable warranty scanning on one scanning server.
• If you are using a proxy server, add your proxy settings in the Lansweeper web console under Configuration/Scanning Setup/Server Options. Warranty information is retrieved online through the following websites:

http://support.lenovo.com
https://api.dell.com
http://www-947.ibm.com
http://support.ts.fujitsu.com
http://support.toshiba.com

• Rescan warranties by clicking the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. Wait at least an hour for all scans to complete.
• If the issue persists, run the report below to look for warranty scanning errors.

Select Top 1000000 tblAssets.AssetID,
  tblAssets.AssetName,
  tblAssets.Domain,
  tblAssets.Lastseen,
  tblAssets.Lasttried,
  tblAssets.ServiceVersion,
  tblWarranty.WarrantyId,
  tblWarranty.LastWarrantyTry,
  tblWarranty.LastWarrantySuccess,
  tblWarranty.PurchaseCountry,
  tblWarranty.ShipDate,
  tblWarranty.ForceUpdate,
  tblWarranty.Error,
  tblAssetCustom.Manufacturer,
  tblAssetCustom.Model,
  tblAssetCustom.Serialnumber,
  tblAssetCustom.PurchaseDate,
  tblAssetCustom.Warrantydate,
  tblAssetCustom.SystemSKU
From tblAssets
  Left Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
  Left Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID