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Fill in Custom Fields automatically with data

Hello fellow Lansweepers.I have two custom fields in Lansweeper that I'd like to have auto populate with information.  The first field is called Location Tag and the second field is called Desk Number.What I'm looking for is for example:I open a reco...

dlafleur by • Champion Sweeper
  • 831 Views
  • 1 replies
  • 1 kudos

Lansweeper Helpdesk E-Mail Loop

Hello there.We're using Lansweeper since several years now.Newly we use the helpdesk which works fine except one thing.Usually the users use the WebGUI to create their tickets.All fine.When users create the Tickets via Mail the support team gets the ...

hottekoch by • Engaged Sweeper
  • 765 Views
  • 1 replies
  • 0 kudos

Resolved! Apache Tomcat : incorrect software version displayed

Hello,On a Windows server, LanSweeper is getting the version of the program from "add/remove programs" whereas the application has been upgraded to a newer version (directly in the program folder and it is visible on the local Tomcat website).Is ther...

Yann98800 by • Engaged Sweeper
  • 1212 Views
  • 1 replies
  • 0 kudos

Resolved! Custom Field on User Pages

When I edit an asset I'm able to use the Custom fields to store any data I want which is handy. Is there a way to do something similar when I edit a user? For example I we have a seat location code that is used to locate employees on an interactive...

Technut27 by • Champion Sweeper
  • 6807 Views
  • 2 replies
  • 0 kudos

Resolved! Date fields not allowing year 2025

Afternoon everyone, As we get closer to the New Year I've noticed that my Lansweeper ticketing system is no longer allowing users to select dates past 2024. I've done some searching on Google/LS forums about a similar issue I haven't seen anything ou...

Pbo by • Engaged Sweeper
  • 3755 Views
  • 6 replies
  • 1 kudos

Set up Google Cloud Platform - Cloud Discovery

Hello CommunityWe want to set up Cloud Discovery on GCP and we had some questions about those values:Select the OpenID Connect (OIDC) provider.In the Issuer URL field, enter https://dev-734bjlip.eu.auth0.com/In the Allowed audiences field, enter http...

amogarcia by • Engaged Sweeper
  • 786 Views
  • 1 replies
  • 0 kudos

Integration with ManageEngine ServiceDesk Plus

The latest Lansweeper integration is promising a streamlined and unified approach to ITSM. The integration is with ServiceDesk Plus, a leading ITSM solution from ManageEngine. Now customers who use ServiceDesk Plus can view rich, accurate Lanweeper d...

Casslloyd by • Lansweeper Employee
  • 2476 Views
  • 5 replies
  • 1 kudos