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tkoban
Engaged Sweeper
Are the any ideas why the warranty check feature is not working with HP Monitors?
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
Currently there is a known issue with non enterprise HP products. Lansweeper uses an API and several URLs to retrieve warranty information of HP assets. The API is used for HP Enterprise products like servers, while the additional URLs are for normal HP products like workstations. Unfortunately we discovered that the HP URLs we use for warranty checks are giving errors due to a change HP made to them. When HP makes unannounced changes to the way their warranty URLs or API works this can cause issues. We are working on trying to find a solution for this. Currently the best advice I can give it to make sure you have your update check on. When we have a fix for the issue it will be implemented ASAP.