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‎01-09-2023 09:29 AM - last edited on ‎04-01-2024 02:25 PM by Mercedes_O
Download the App from https://marketplace.atlassian.com/apps/1229828/lansweeper-app-for-jira?hosting=cloud&tab=overview
If you like it, please leave us a good review in the Atlassian Marketplace
Lansweeper App for Jira Service Management - Enrich Jira issues with complete and accurate data from Lansweeper
Users can search Lansweeper asset data using an IP or Mac address, and the information is retrieved in seconds. Various asset details – including the device, location, installed software and more – are then viewable at-a-glance from within the Jira issue.
- Fetch IT asset data with user-defined searches right within Jira
- View various asset details at-a-glance from within the Jira interface
- Link issues for selected IT assets with related issues
- Available to all Lansweeper and Jira customers, regardless of tier
As always, any feedback is appreciated and if you have a new use case for integration, please let us know!
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API & Integrations
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‎01-11-2023 08:55 AM
Only for JIRA Cloud installations?
JIRA on-prem not?
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‎01-11-2023 11:23 AM
For JIRA on-prem (and LS on-prem), you could build your own ODBC connection from JIRA to Lansweeper's DB.
We first created a view in our Lansweeper DB that has only limited assed information and access rights (read only). JIRA (Insight) reads this view daily. That way we can add device info to JIRA tickets. Works as a charm.
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‎01-18-2023 11:15 AM
I would like to know more about your solution. Could you get in touch with me?
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‎01-11-2023 09:07 AM
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‎01-09-2023 04:16 PM
This is excellent news - we have added the Lansweeper app from the Jira marketplace and the installation completes with the success message(manage app). However, we cannot see the 'Lansweeper Configuration' section to allow us to proceed with the api integration - it appears that the app has not been installed correctly. We have uninstalled and then reinstalled the app but this has not resolved the issue. Do you have any suggestions?
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‎01-10-2023 01:24 AM
Thanks for the feedback, we have just raised a ticket with Jira marketplace as we too are now experiencing the same issue as you with the app not installing correctly. I will update in this forum when this issue has been resolved by Jira. Thanks again
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