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Lansweeper Integration with Jira CMDB

Hi Team, I am currently using the on-premise version of Lansweeper for POC and trying to test one of the use cases. What I need here is a detailed process on how to integrate Jira CMDB with the Lansweeper on-prem. I really appreciate any help you can...

Resolved! Helpdesk custom fields being sent in email to user

Hello  - We use the helpdesk via email only.  We have setup custom fields for us to enter on new hire type tickets.  Things like computer name assigned, email assigned, phone number, ect.   We want to communicate these things as we fill them out  bac...

POPA by Engaged Sweeper
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  • 2 replies
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Resolved! Sort tickets by custom field

In the agent Help Desk view, is it possible to sort tickets by a custom field? Specifically, we have a "Date Needed By" field that we require the user to complete. It would be extremely helpful for us agents to be able to simply organize our list by ...

MV88 by Engaged Sweeper
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  • 2 replies
  • 1 kudos

Resolved! Asset History not Purging

Hello,We are trying to delete Asset History after 400 days. We have the following option enabled to delete Asset History older than 400 days. However, looking at several Assets, history does not appear to be deleting as expected. Below is an example ...

2024-06-25 13_31_03-Server Options _ Configuration and 12 more pages - Profile 1 - Microsoft​ Edge.png 2024-06-25 13_33_09-PTB-LW and 12 more pages - Profile 1 - Microsoft​ Edge.png
LeeA-KCU by Engaged Sweeper
  • 665 Views
  • 1 replies
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Bulk Update Feature-Add Field to dropdown menu

I am trying to complete a Bulk Update on several assets at once. The Bulk Update menu do not have the field I need to update. They are out of the box fields and included on my custom view. How do I add unlisted fields to this dropdown? No result when...

Screenshot 2024-06-19 111736.png
Tiffany by Engaged Sweeper
  • 469 Views
  • 1 replies
  • 0 kudos

Custom Software Reports in Web console

I am trying to build a custom report to get a list of assets that do not have specific software(eg. Antivirus) installed on them. I tried a few filters and could not get what I wanted. Kindly help. FYI: I am using the Cloud web console.

Event Logs - Endpoints

Hi, Previously we could see event log information for laptops. We just use the LSAgent and most laptops would use cloud relayNow we don't seem to get this information. We just get "No event log information scanned"Is there something basic I'm missing...

DaithiG by Engaged Sweeper
  • 610 Views
  • 2 replies
  • 0 kudos