‎06-17-2024 03:29 PM
Hi there!
We've been using Lansweper on-prem in the free plan for a while now with enabled LSAgent Relay.
Last friday I've got an "Assets stuck on LsAgent relay server" mail; I've checked the lansweeper web console and it says:
"This feature is disabled for your license type. Learn how you can enable this feature."
We're still <100 assets and I can't find any information about a change in the plan/features anywhere.
Or is there a difference between the legacy "LimitedTrial" Plan and the new free plan?
Did I miss any news or is the message missleading and its a different issue?
Solved! Go to Solution.
‎07-09-2024 09:46 AM
Hi @Mr_Ken
The LsAgent relay is not available in freeware mode.
‎06-19-2024 09:38 AM
hi @iamhuman
That's right; you need a license key to use the Relay. That's the case when installing Lansweeper without a trial key. You can request one here: https://www.lansweeper.com/product/on-prem/
‎06-20-2024 10:37 AM
Sorry to jump in here, but we have the same issue. I've followed the link from David_GF entered our details and unless I'm missing something there's no license key issued afterwards?
‎06-20-2024 10:53 AM - edited ‎06-20-2024 10:58 AM
Sorry, I should have added more details to my reply..
I neither got a key via the link - I ended up using the contact form to ask for a new key(I added my expired trial key) and got a new trial key.
The new key worked in the "add license setting" and the LsAgent relay is active again. I'd expect(hope) this key to work like the old key - after trial runs out it changes to "free mode".
I'm still not 100% if thats expected behaviour or an error, but just didn't want to bother the forum. Since I see the abstract "contact support for a (new) key" I guess it is somewhat exprected behaviour that the trial keys(or the "free license" with this keys) expire after some time(updates/years?).
‎07-08-2024 11:43 AM
Hi,
Does LSAgent relay work with your expired trial (free) key as our instance has reverted to how it was before so I just wanted to check before contacting support.
Thanks.
‎07-09-2024 09:46 AM
Hi @Mr_Ken
The LsAgent relay is not available in freeware mode.
a week ago
Hello,
while I kinda understand the decision to remove features it would be great if it was still possible to deactivate the relay after the downgrade. I'm currently stuck with a scanning server I can't delete because it's set up as relay, which I can't turn off..
‎06-19-2024 02:36 PM
Thank you!
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