→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Engaged Sweeper
Hi team,

I am new to lansweeper report centre, getting use of lansweeper for past one year.
I didn't had any performance issues. But Now am facing An issue of loading web GUI.

whenever I try to open lansweeper webpage, It takes too much time to load. and after
giving password and press 'Enter' the screen freezes and takes morethan 10 minutes to log in.

I just checked server system and it works normally. When I try to restart the lansweeper service,
the service cannot be stopped.

Kindly help me to troubleshoot this Issue.
Lansweeper Alumni
You can try the following for now:

If the issue persists though I'd recommend mailing into our support mailbox at support@lansweeper.com about this issue so we can have a closer look, if you do so please include the following:
  • A summary of the issue you're seeing.
  • Program Files (x86)\Lansweeper\Service\Errorlog.txt
  • Program Files (x86)\Lansweeper\Website\App_data\Web_errorlog.txt