Lansweeper starts to Hang

[Karthik]

Hi team,

I am new to lansweeper report centre, getting use of lansweeper for past one year.
I didn't had any performance issues. But Now am facing An issue of loading web GUI.

whenever I try to open lansweeper webpage, It takes too much time to load. and after
giving password and press 'Enter' the screen freezes and takes morethan 10 minutes to log in.

I just checked server system and it works normally. When I try to restart the lansweeper service,
the service cannot be stopped.

Kindly help me to troubleshoot this Issue.

[Bruce_B]

You can try the following for now:

• Follow the steps in this article to clean up your database.
  
• Update your Lansweeper installation to the latest version, instructions can be found in this knowledge base article.

If the issue persists though I'd recommend mailing into our support mailbox at support@lansweeper.com about this issue so we can have a closer look, if you do so please include the following:

• A summary of the issue you're seeing.
  
• Program Files (x86)\Lansweeper\Service\Errorlog.txt
  
• Program Files (x86)\Lansweeper\Website\App_data\Web_errorlog.txt