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Email with Microsoft Graph

We changed our email according to the directions given by Lansweeper to use modern authentication. However, when we did that, something odd happened and Lansweeper created about 200 tickets for nonsense items that looked like they were coming out of ...

One user help desk tickets fail every time.

We have been using Lansweeper for several years. We have one user that when he replies to a help desk ticket something goes wrong every time. Sometimes we get a "no ticket" error.  Sometimes we can see the ticket but there is no content.Is there some...

ddangel by • Engaged Sweeper
  • 1520 Views
  • 1 replies
  • 0 kudos

What was wrong with the 500 asset license?

Dear LS, thank you for your messages about the changes and choices you made as a company.And thank you for an excellent product i enjoyed using, but there is no way these new conditions are acceptable.I will start, again, using alternatives that scal...

MarkDH by • Engaged Sweeper
  • 1915 Views
  • 1 replies
  • 1 kudos

Resolved! Email Reminders for Ticket Types

Does anyone know of a way to send out "ticket update" reminders?  For example, a ticket in a status of "on hold" is it possible to send an alert to the agent that owns it if it isn't updated within say 24 hours?