i am currently working on a Dashboard for our IT Department, so we can have a quick look at a big screen to view if there's unassigned tickets at a glance instead of always switching tabs.
I want to have a little stat of unassigned Tickets, but i sadly cannot seem to query unassigned tickets, as adding the "AgentID" Query seems to break searches.
Oh yeah, quick Addition: I have also tried searching (unopened tickets and generaly tickets) with for instance my AgentID, which yielded the same result as AgentID 0.
General Discussions
Find answers to technical questions about Lansweeper.