This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Forward emails to Agents by State

I've currently been tasked with exploring the HelpDesk as a replacement for our current software.I've been messing with the email alert templates, and I've been trying to find a way to send an email based on a state to a specific agent.An example of ...

Rudamento by • Engaged Sweeper II
  • 8140 Views
  • 3 replies
  • 2 kudos

Block remote Lansweeper server from scanning

Hello,We have one domain, two remote sites (linked by vpn) and in each site a Lansweeper server.How can I block a remote Lansweeper server scan local site?I don't want the IT admins (each site has a domain admin) scan each other's assets.Thank you.

max_payne by • Engaged Sweeper
  • 8000 Views
  • 3 replies
  • 0 kudos

Knowledge Base Category Drop Down List

I'm having an issue with adding Knowledgebase articles.I have 8 topics in my Knowledgebase, but the Category drop down selection only shows 6 of the topics. Is this a known issue with a fix on the way or is there a setting I am missing?

New Ticket doesn't send Ticket Created E-mail

When I have a user send a ticket in Via e-mail. They never receive the e-mail stating their ticket was created, and what the ticket number is. I see the ticket verification e-mail from that accounts sent box, but the user never receives it. Is the...

taz by • Engaged Sweeper
  • 14414 Views
  • 6 replies
  • 0 kudos

Resolved! how to update asset comments in bulk

Hi Team,We need to know how do we update asset comments in bulk.As performed an activity on some of the server and want to update their comments section with the ticket no and details of action performedKindly assist us.

atul557 by • Engaged Sweeper III
  • 8944 Views
  • 4 replies
  • 0 kudos

printer firmware

Hello,is it possible to scan the firmware/software version of printers with lansweeper and snmp?Andreas

Lindner by • Engaged Sweeper III
  • 4813 Views
  • 1 replies
  • 0 kudos

No last Logon user in User info tab

Hi,since the latest update, we do not see any user related infos on the scanned windows computers. The whole tab is missing. We do have "relations", where monitors show up, but no user info. I restarted the active scan for the domain, but this didn´t...

sturmma by • Engaged Sweeper
  • 4787 Views
  • 1 replies
  • 0 kudos