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Knowledge Base Category Drop Down List

I'm having an issue with adding Knowledgebase articles.I have 8 topics in my Knowledgebase, but the Category drop down selection only shows 6 of the topics. Is this a known issue with a fix on the way or is there a setting I am missing?

New Ticket doesn't send Ticket Created E-mail

When I have a user send a ticket in Via e-mail. They never receive the e-mail stating their ticket was created, and what the ticket number is. I see the ticket verification e-mail from that accounts sent box, but the user never receives it. Is the...

taz by • Engaged Sweeper
  • 14405 Views
  • 6 replies
  • 0 kudos

Resolved! how to update asset comments in bulk

Hi Team,We need to know how do we update asset comments in bulk.As performed an activity on some of the server and want to update their comments section with the ticket no and details of action performedKindly assist us.

atul557 by • Engaged Sweeper III
  • 8938 Views
  • 4 replies
  • 0 kudos

printer firmware

Hello,is it possible to scan the firmware/software version of printers with lansweeper and snmp?Andreas

Lindner by • Engaged Sweeper III
  • 4812 Views
  • 1 replies
  • 0 kudos

No last Logon user in User info tab

Hi,since the latest update, we do not see any user related infos on the scanned windows computers. The whole tab is missing. We do have "relations", where monitors show up, but no user info. I restarted the active scan for the domain, but this didn´t...

sturmma by • Engaged Sweeper
  • 4780 Views
  • 1 replies
  • 0 kudos

Helpdesk Outgoing E-mail templates

Currently I am using a few templates and they work fine. The only template that won't work propely is my "Ticket Closed" one. I made some tests and it only worked when the concerning user wrote an e-mail to the helpdesk. When I create the ticket in t...

xPaul by • Engaged Sweeper II
  • 6283 Views
  • 1 replies
  • 0 kudos

Deployment problem

Hello,Let me just preface this post by saying that I am new to using Lansweeper, still trying to figure things out. I have created a deployment of Adobe Acrobat using only Windows commands. The deployment works perfectly on my own workstation, so I k...

MRochford by • Engaged Sweeper
  • 7002 Views
  • 1 replies
  • 0 kudos