When I view the dashboard under a user account, the Open/Closed tickets show a different total than tickets listed by Type. Is this due to CC User status or is there a bug in the calculation?
Hi Team,We need to know how do we update asset comments in bulk.As performed an activity on some of the server and want to update their comments section with the ticket no and details of action performedKindly assist us.
Hi,since the latest update, we do not see any user related infos on the scanned windows computers. The whole tab is missing. We do have "relations", where monitors show up, but no user info. I restarted the active scan for the domain, but this didn´t...
Currently I am using a few templates and they work fine. The only template that won't work propely is my "Ticket Closed" one. I made some tests and it only worked when the concerning user wrote an e-mail to the helpdesk. When I create the ticket in t...
Hello,Let me just preface this post by saying that I am new to using Lansweeper, still trying to figure things out. I have created a deployment of Adobe Acrobat using only Windows commands. The deployment works perfectly on my own workstation, so I k...
Hello,we are trying to get SNMPv3 to work in lansweeper. when we scan a printer with v2 on it gives us all the info, the toner, the mac, everything. With SNMPv3 it sees the printer but doesnt pull any info, everything needs to be put in manually. we ...
When I display assets I see the columns Name, Type, Domain, Last user, OS, Model etc.When I export to excel I lose the last user column.Is there somewhere I can edit what is exported?
