Limit knowledge base categories

[jboone]

Is there a way to limit access to certain knowledge base categories based on user type? For example, we have some articles that we want our regular users to access, but we have some categories specific to help desk agents. I set the teams to have access, but regular users are able to see the ones for the help desk team.

[Esben_D]

You can find an overview of all the knowledgebase configuration options here: https://www.lansweeper.com/knowledgebase/configuring-using-and-creating-articles-in-the-knowledge-base/

In short, yes, you can choose which knowledge base categories are accessible by your agents and which are accessible to your end users.