Mail Priority

[Icebreaker]

Hi!

I get a lot of tickets via email. Is there a possibility to set the Priority according to the priority of the email?

Thanks for your help!

[Esben_D]

I'm not 100% sure this fits your needs, but take a look at the Incoming mail options, just above the ticket dispatching settings.

For spam specifically, you can ignore emails with a specific subject, attachment, content or sender.

[Icebreaker]

Hi Charles.X,

thank you for the reply.
The dispatching rules are a really good function, but i would suggest to add this:
It would be great if i could search for a specific string in the Mail-Header. With that, you could filter directly for Marked-as-SPAM (Header: X-SPAM) and Mail-Priority (Header: X-Priority)

Maybe it's possible to add this in the future...?

[Esben_D]

Changing tickets based on specific conditions can be done, including changing the priority. However, if you are referring to the option of mailing clients to set a specific email as high priority, Lansweeper can't use this as a variable to change ticket priority.

All the options available are outlines in this knowledgebase article: https://www.lansweeper.com/knowledgebase/performing-actions-on-new-tickets-using-ticket-dispatching-rules/