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Forum Posts

Modify root cause list

Hello,I am trying to create a more useful root cause list as the current list appears stale. Where would I go to make these changes?Thanks,Arno

abutter by Engaged Sweeper
  • 2712 Views
  • 1 replies
  • 0 kudos

Duplicate tickets without copying attached documents?

I routinely "Duplicate" tickets and some have documents attached to the old ticket. The new duplicated ticket brings the old documents into the new ticket.How do I prevent this from happening or at least remove them once their attached to the new tic...

rader by Champion Sweeper III
  • 2702 Views
  • 1 replies
  • 0 kudos

Lansweeper Cloud

Hi All, Have just setup Lansweeper Cloud. Is there a requirement for Inbound firewall changes etc from the Cloud Console to the On-Prem Server? Both our scanning servers are in the Internal network, if that is the case do we need the scanning servers...

dkirin by Engaged Sweeper
  • 881 Views
  • 1 replies
  • 0 kudos

scanning network devices

we have AD auth set up for our network switches. LS is scanning them with a read only AD account , and getting this error - %% Unrecognized command: "cat /etc/*release"It seems the account has access as we get port info and info on what is attached t...

Switch Dell S4128 Scan error

Hi all,after scan I got the following error on a Dell switch S4128"Syntax error on line stdin:1 "cat /etc/*release": Unknown command."SSH Credential are OK and are the same used to access Dell N series switches. Does anyone else have the same message...

MatteoR by Engaged Sweeper
  • 2194 Views
  • 2 replies
  • 0 kudos

Resolved! Patch Tuesday report showing wrong results

I ran the patch tuesday report (september) against my updated servers, and a big chunk of them shows kbKB5005573 as not installed.The update IS installed on the servers, and the machines were scanned 3 days after the update was installed.

NoZart by Engaged Sweeper II
  • 2508 Views
  • 1 replies
  • 2 kudos

"Unknown" exclusion does not exclude Unknown assets

Lansweeper Version: 8.0.130.37The install is less than two months old. Since the beginning we have had "Unknown" assets excluded.[Scanning Targets / Exclusions]"Asset Type","Unknown","These assets return too little data."However, every day I have to ...

ldockery by Engaged Sweeper II
  • 7628 Views
  • 4 replies
  • 1 kudos

REGEDIT

Buongiorno,avrei bisogno di lanciare un comando che va a modificare il valore stringa "ADSKFLEX_LICENSE_FILE" nella chiave "Computer\HKEY_CURRENT_USER\SOFTWARE\Flexlm License Manager"Se uso il seguente comando in LOCALE da DOS tutto funziona, ma s...

Asomich by Engaged Sweeper
  • 3459 Views
  • 3 replies
  • 0 kudos