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- Re: LS 7 Helpdesk
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09-14-2018 04:42 PM
Are there any new features to the Helpdesk with LS 7? I am not seeing any documentation on it anywhere.
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06-16-2020 10:18 PM
I would like to bring this back up for discussion as the post has been open for a few years now with little to no progress.
We use Lansweeper for all our ITSM functionality and for the last several years have been extremely satisfied with the asset management and ticketing functionality. For the price we just can't beat it.
Sadly over this same period of time I get the sense that Lansweeper is essentially abandoning the ticketing portion of the tool in favor or more robust scanning and asset management functionality. Some fairly simple concepts like implementing a CAB module or adding more extensive ticketing functionality, like parent/child automation, would help keep this tool competitive with the "big boys".
We have been discussing for close to a year now what do do about the fact that we have basically outgrown Lansweeper and need to move up to something that is a better fit. I wish it were different because I really like this tool, but it is just not growing with us, its actually hindering our growth.
We use Lansweeper for all our ITSM functionality and for the last several years have been extremely satisfied with the asset management and ticketing functionality. For the price we just can't beat it.
Sadly over this same period of time I get the sense that Lansweeper is essentially abandoning the ticketing portion of the tool in favor or more robust scanning and asset management functionality. Some fairly simple concepts like implementing a CAB module or adding more extensive ticketing functionality, like parent/child automation, would help keep this tool competitive with the "big boys".
We have been discussing for close to a year now what do do about the fact that we have basically outgrown Lansweeper and need to move up to something that is a better fit. I wish it were different because I really like this tool, but it is just not growing with us, its actually hindering our growth.
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04-09-2019 08:43 AM
maybe is time to move on other help desk software?
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04-09-2019 08:51 AM
dr.sah wrote:
maybe is time to move on other help desk software?
I personally don't use LS Helpdesk, I use it as an asset system as that is what it was originally designed for. We required an ITIL based helpdesk system, so LS wasn't suitable. But for a smaller company, I can see LS being perfect for it.
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01-16-2019 06:49 PM
Hi,
Is there anything new about this feature?
This "flat" structure makes things complicated
Is there anything new about this feature?
This "flat" structure makes things complicated
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02-09-2019 10:44 PM