LS Remote Crash

[Scatt]

Hello,

LS Rremote Cash every time with the follow error on the Client side:

Tue Jan 26 13:42:24 2016
vncsockconnect.cpp : started socket connection thread
vncmenu.cpp : ########### vncMenu::AddTrayIcon - UserName = username
vncmenu.cpp : ########### vncMenu::AddTrayIcon - ADD Tray Icon call
vncmenu.cpp : ########### Shell_TrayWnd found 0
Tue Jan 26 13:42:27 2016
vncserver.cpp : AddClient() started
vncserver.cpp : AddClient() started
vncservice.cpp : @@@@@@@@@@@@@ GetCurrentUser - UserNAme found: username 
vncdesktopthread.cpp : Hook changed 1
 --Zugriff verweigert
vncdesktopthread.cpp : Hook changed 2
vncservice.cpp : threadname, inputname differ
 --Zugriff verweigert
vncservice.cpp : SelectDesktop 
vncservice.cpp : OpenInputdesktop2 NULL
vncservice.cpp : OpenInputdesktop2 OK
vncservice.cpp : SelectHDESK to Default (304) from 54
vncdesktop.cpp : No driver used 
vncdesktop.cpp : no palette data for truecolour display
vncdesktopsink.cpp : InitWindow called
 --Falscher Parameter.
vncdesktopsink.cpp : InitWindow:OpenInputdesktop OK
vncdesktopsink.cpp : InitWindow:SelectHDESK to Default (2d4) from 54
vncdesktopsink.cpp : wmcreate  
vncdesktopsink.cpp : OOOOOOOOOOOO load hookdll's
vncdesktopsink.cpp : OOOOOOOOOOOO start dispatch
 --error code 0x000000C1vncdesktopsink.cpp : OOOOOOOOOOOO 799 3606034
 --Falscher Parameter.
vncencoder.cpp : only 8, 16 or 32 bits supported remotely - 0 requested
vncdesktop.cpp : SethookMechanism called
vncdesktop.cpp : Sethook_restart_wanted hook=1 driver=0 
vncdesktop.cpp : Hookdll status changed 
vncservice.cpp : threadname, inputname differ
vncclient.cpp : vncClientThread 
vncservice.cpp : SelectDesktop 
vncservice.cpp : OpenInputdesktop2 NULL
vncservice.cpp : OpenInputdesktop2 OK
vncservice.cpp : SelectHDESK to Default (318) from 54
Tue Jan 26 13:42:28 2016
vncencoder.cpp : only 8, 16 or 32 bits supported remotely - 0 requested
vncservice.cpp : SelectHDESK to Winlogon (54) from 318
 --Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
client sent 1 updates
vncserver.cpp : deleting desktop server
vncdesktopsink.cpp : OOOOOOOOOOOO 18 0
vncdesktopsink.cpp : OOOOOOOOOOOO called wm_quit
vncdesktopsink.cpp : WM_DESTROY
vncdesktopsink.cpp : OOOOOOOOOOOO end dispatch
vncdesktopsink.cpp : ~vncDesktop:: iniwindowthread proper closed 
Tue Jan 26 13:42:29 2016
vncdesktopthread.cpp : Hook changed 
vncdesktop.cpp : PostMessage(m_hwnd, WM_HOOKCHANGE 
vncservice.cpp : SelectHDESK to Winlogon (54) from 304
vncservice.cpp : SelectHDESK to Winlogon (54) from 54
vncserver.cpp : desktop deleted

Version : 5.0.0.1 from the lsremote.exe
I have the error on System with Windows 7 and Windows 8.1.
Is a update / fix available?


Scatt

[Jeremy_D · Accepted solution]

We actually released a new version of the Remote Control tool recently, based on a newer version of UltraVNC. Could you download this version, add it to the Program Files (x86)\Lansweeper\Actions folder on your Lansweeper server and see if the issue persists. If it does, could you send an email regarding this issue to support@lansweeper.com. It'll be easier to troubleshoot via email.