Hello everyone,
Before diving into the issue, I want to clarify that Lansweeper was working flawlessly until we migrated to a new Windows Server version. I followed this guide from the Lansweeper Community during the migration and have also tried several troubleshooting steps suggested in the forums, but the problem persists.
Whenever we attempt to scan one or more IP ranges, the Lansweeper Server service crashes and stops running. We have to manually restart the service each time, scanning individual assets manually does not cause the service to crash, it only happens with IP range scans (of course, we don't want to scan +400 assets manually).
Any insights or suggestions would be greatly appreciated, as we need to solve this ASAP.🙏
Error Details (Event Viewer):
Faulting application name: Lansweeperservice.exe, version: 12.5.6.2, time stamp: 0x67110000
Faulting module name: ntdll.dll, version: 10.0.20348.4297, time stamp: 0x4cdc53dc
Exception code: 0xc0000374
Fault offset: 0x0000000000103e89
Faulting process id: 0x744
Faulting application start time: 0x01dc54737b48d4d3
Faulting application path: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 780c5e8d-14dd-4186-9739-2a7f58b619c7 |
Thank you in advance!
