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‎03-07-2019 04:27 PM
‎02-17-2022 12:06 PM
Hatchoroo wrote:
Hello,
we're having trouble in letting lsagent scan and send results to relay.lansweeper.com on our test laptops.
They send the results without any issues to our internal lansweeper server.
From lsagentlog.txt I would think that the schedule to start the scan after detecting that relay.lansweeper.com needs to be used never happens.
Our 3 test laptops are Windows 7 64bit and have .NET 4.7.2 installed. One of the 3 laptops has been generating these kind of logs while having complete internet access for 3 days now.
Does anyone have any idea what could be wrong?
2019-03-07 15:10:09,320 [1] INFO Starting Lansweeper Agent Service
2019-03-07 15:10:09,570 [6] INFO === Service started ===
2019-03-07 15:10:14,171 [7] DEBUG Detected OS: Windows
2019-03-07 15:10:14,186 [7] DEBUG Client Version: 7.0.110.2
2019-03-07 15:10:14,186 [7] DEBUG Reading ini file...
2019-03-07 15:10:15,231 [7] DEBUG Created InternalCommunicationSender to URL https://DUMMY:9524/lsagent
2019-03-07 15:10:15,247 [7] DEBUG New AssetId created: DUMMY.
2019-03-07 15:10:15,450 [7] DEBUG Asset is enabled.
2019-03-07 15:10:15,450 [7] DEBUG Retrieving configuration...
2019-03-07 15:10:15,715 [7] DEBUG Updating local config
2019-03-07 15:10:16,042 [7] DEBUG Checking version.
2019-03-07 15:10:16,042 [7] DEBUG Waiting for schedule...
2019-03-07 15:10:16,042 [7] DEBUG Schedule triggered
2019-03-07 15:10:16,042 [7] DEBUG Starting scan
2019-03-07 15:10:16,042 [7] DEBUG Detected OS: Windows
2019-03-07 15:10:30,359 [7] DEBUG Scanning computer...
2019-03-07 15:12:13,546 [7] DEBUG Computerscan completed.
2019-03-07 15:12:13,546 [7] DEBUG Compressing scanfile.
2019-03-07 15:12:13,889 [7] DEBUG Scan has been sent.
2019-03-07 15:15:36,567 [1] INFO Starting Lansweeper Agent Service
2019-03-07 15:15:36,833 [6] INFO === Service started ===
2019-03-07 15:15:51,341 [7] DEBUG Detected OS: Windows
2019-03-07 15:15:51,356 [7] DEBUG Client Version: 7.0.110.2
2019-03-07 15:15:51,356 [7] DEBUG Reading ini file...
2019-03-07 15:15:52,323 [7] INFO CreateReachableEndPoint for DUMMY
2019-03-07 15:15:55,787 [7] INFO Url Check with address failed. Endpoint with address 'https://DUMMY:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY'
2019-03-07 15:15:55,787 [7] WARN Connection to url https://DUMMY:9524/lsagent failed
2019-03-07 15:15:55,911 [7] INFO Url Check with address failed. Endpoint with address 'https://DUMMY.testdomain.com:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY.testdomain.com'
2019-03-07 15:15:55,911 [7] WARN Connection to url https://DUMMY.testdomain.com:9524/lsagent failed
2019-03-07 15:15:58,205 [7] INFO Url Check with address failed. Endpoint with address 'http://DUMMY:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY'
2019-03-07 15:15:58,205 [7] WARN Connection to url http://DUMMY:9524/lsagent failed
2019-03-07 15:15:58,314 [7] INFO Url Check with address failed. Endpoint with address 'http://DUMMY.testdomain.com:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY.testdomain.com'
2019-03-07 15:15:58,314 [7] WARN Connection to url http://DUMMY.testdomain.com:9524/lsagent failed
2019-03-07 15:15:58,314 [7] DEBUG Created RelayCommunicationSender to URL https://relay.lansweeper.com/EchoService.svc
2019-03-07 15:15:58,407 [7] DEBUG Attach ServerCertificateValidationCallback
2019-03-07 15:15:58,563 [7] DEBUG CreateFactoryInstance for endpoint https://relay.lansweeper.com/EchoService.svc, EchoService
2019-03-07 15:16:00,326 [7] DEBUG ServicePointManager.ServerCertificateValidationCallback
2019-03-07 15:16:01,153 [7] DEBUG Asset is enabled.
2019-03-07 15:16:01,153 [7] DEBUG Retrieving configuration...
2019-03-07 15:16:01,933 [7] DEBUG Updating local config
2019-03-07 15:16:01,933 [7] DEBUG Checking version.
2019-03-07 15:16:01,933 [7] DEBUG Waiting for schedule...
2019-03-07 15:31:02,113 [7] INFO CreateReachableEndPoint for DUMMY
2019-03-07 15:31:05,155 [7] INFO Url Check with address failed. Endpoint with address 'https://DUMMY:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY'
2019-03-07 15:31:05,155 [7] WARN Connection to url https://DUMMY:9524/lsagent failed
2019-03-07 15:31:05,311 [7] INFO Url Check with address failed. Endpoint with address 'https://DUMMY.testdomain.com:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY.testdomain.com'
2019-03-07 15:31:05,311 [7] WARN Connection to url https://DUMMY.testdomain.com:9524/lsagent failed
2019-03-07 15:31:07,619 [7] INFO Url Check with address failed. Endpoint with address 'http://DUMMY:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY'
2019-03-07 15:31:07,619 [7] WARN Connection to url http://DUMMY:9524/lsagent failed
2019-03-07 15:31:07,619 [7] INFO Url Check with address failed. Endpoint with address 'http://DUMMY.testdomain.com:9524/lsagent' was not reachable: De externe naam kan niet worden omgezet: 'DUMMY.testdomain.com'
2019-03-07 15:31:07,619 [7] WARN Connection to url http://DUMMY.testdomain.com:9524/lsagent failed
2019-03-07 15:31:07,619 [7] DEBUG Created RelayCommunicationSender to URL https://relay.lansweeper.com/EchoService.svc
2019-03-07 15:31:08,150 [7] DEBUG ServicePointManager.ServerCertificateValidationCallback
2019-03-07 15:31:08,540 [7] DEBUG Asset is enabled.
2019-03-07 15:31:08,540 [7] DEBUG Retrieving configuration...
2019-03-07 15:31:08,977 [7] DEBUG Updating local config
2019-03-07 15:31:08,992 [7] DEBUG Checking version.
2019-03-07 15:31:08,992 [7] DEBUG Waiting for schedule...
‎03-08-2019 09:43 AM
‎08-09-2019 07:17 PM
Hatchoroo wrote:
Hi JabobH,
you are correct that the machines can't reach the FQDN's of the dummy hostnames (internal lansweeper server), since the dummy hostnames aren't available from outside our corporate network.
As far as I understand, the whole point of lsagent is that it connects and sends the info automatically to relay.lansweeper.com when the internal lansweeper isn't reachable (for example: the machine is connected to a home network).
I'll forward this question to the support and update the topic when I have a working solution.
‎08-09-2019 07:37 PM
‎08-19-2019 01:31 PM
krejar wrote:
It does look like all LsAgents call out to the relay.lansweeper.com as the preferred method.
‎03-08-2019 06:32 AM
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