Helpdesk tab on user page missing
We have a user here who has opened helpdesk tickets, but when we go to his user page, the "helpdesk" tab is missing. IT works correctly for other users, just not him (so far, it may be more widespread)
→ 🚀What's New? Explore Lansweeper's Fall 2024 Updates! Fall Launch Blog !
Find answers to technical questions about Lansweeper.
We have a user here who has opened helpdesk tickets, but when we go to his user page, the "helpdesk" tab is missing. IT works correctly for other users, just not him (so far, it may be more widespread)
I created a data report widget, and it works fine on my account, but the other members of my team can't see it. How do I add that widget so that all Agents see it?
Is there a list of authorized parameters when installing a program? ie, silent install, eula. I want to install programs, without interrupting the user or have the screen show that there is a program being installed.
Hi Guys!Any help would be appreciated here.Essentially I want to uninstall Mozilla Firefox of certain machines using the Uninstall Software option, under Advanced Actions.I get so far and it asks for the uninstall command (which I think may be incorr...
Hi folks,Exactly what needs to be true (or not true) about any given user for me to be able to delete them via SQL maintenance tool? I am attempting to delete a bunch of users using the following statement: DELETE FROM htblusers WHERE email not like ...
Hi, were new to Lansweeper, just got our feet off the ground this week and we love it so far. WAY faster than Spiceworks! We licenced 1500 assets and I configured it to use SQL Server 2016 and IIS 10.One of the concerns we had with scanning is wha...
Let's say SSMS isn't on the same server as Lansweeper.With SQL Server, this wouldn't be a problem. SSMS doesn't need to be on the same server.But I'm not having any luck connecting to (localdb)\.\LSInstance.Is it a permission thing? If so, how can it...
Has anyone created a report that shows the growth or reduction in the amount of tickets over time? Is there a way to do this easily?Thank you!