Lsagent synchronization from the Internet

[jstella]

At our company, we have Lansweeper on-premise. I have several computers with the LSAgent installed. When they're at home with a VPN, they sync without any issues.

But on those connected to the internet without a VPN, the agent isn't sending data to the relay, or at least it's not reaching them.

What could I validate?

[KevinA-REJIS]

We're seeing the same thing, local network is fine, outside is sporadic. I've got a ticket open with support.