Missing OU

[peewee]

Since about 2 weeks the OU Information from AD ist missing for all new Computers.
i.e all Computers with a "firstseen" date found before this 2 weeks all have the OU visable (from asset page) but new Computers has an empty OU field.
The Option "Refresh active directory computer details (OU,description,... )" is checked. Rescanning the Computer does not change anything.
can you please help?

[Susan_A · Accepted solution]

Question received and answered via email:

Could you do the following:

• Double-check the scanning credential submitted for the domain under Configuration\Scanning Setup\Scanning Credentials. Ensure that the credential has read-only access to Active Directory and that its password is correct. We recommend resubmitting the password to ensure that it is correct.
  
• If your domain credential is not your Global Windows credential, ensure that it is correctly mapped to your domain. You can map credentials by hitting the Map Credential button under Scanning Credentials.
  
• Restart the Lansweeper Server service in Windows Services, wait an hour and verify whether the issue's been resolved.

If the issue persists, please provide the following to help us troubleshoot:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Screenshot of the Configuration\Scanning Setup\Scanning Credentials page.
  
• Screenshot of one problem client machine's Lansweeper webpage.
  
• Screenshot of a connection test performed to the same client machine with testconnection.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Perform the test on your Lansweeper server, submit the same credential used by Lansweeper to scan the machine and show us the entire test window.