New AD users not detected

[execcr]

Hello,
i have this problem on my lansweeper installation (updated to the latest release)
When i create a new user in AD, i cannot see it in Lansweeper (after scanning OU path)
I don't know why, i didn't see any errors in DCs logs or Lansweeper.
If i use software like LDAP Administrator tool from softerra i can connect to DCs via LDAP and see new users without problems.
I've opened a ticket 3 days ago and i'm still waiting for an answer, but now the problem is getting critical becouse of new employes need to have connected assets and ticketing.

Ps: if i login with a new users credential on the ticketing portal i login but the user never show in lansweeper AD users DB.

Any Hint??

[Esben_D]

No problem. I'm happy to hear that you were able to resolve it.

[execcr]

i'm very sorry. I've found the email with the solution in blocked by our online cloud antispam.
Lansweeper crew respond on Monday.

Please accept my apologies, your solution works like a charm.
thank you

[Esben_D · Accepted solution]

If you've sent an email to support@lansweeper.com then they have certainly already replied. I would check your email spam folder or let them know something that you did not receive the reply.

Regardless, your issue is related to a known bug where AD user info will not be rescanned when you use to option to set a preferred domain controller.
To resolve it, do the following:

• Navigate to Scanning\Scanning Targets
  
• Remove any domain controllers under Active Directory Preferred Domain Controller
  
• Navigate to Configuration\Server Options
  
• Under User Cleanup Options, enable Refresh Active Directory user details (Department, telephone,... ) in the Lansweeper database.
  
• Restart your Lansweeper service in services.msc (this will force the cleanup options to take affect).
  
• Rescan your Active Directory User Path scanning target.