Hi everbody,We at the helpdesk always write comments as "Internal Note" and do not want the user to get a mail in CC.Nevertheless, this happens sometimes, especially when we enter the user as a ticket owner or when we forward mails to our helpdesk ad...
Hello, I'm interested in setting up a frequent poll of servers on our network, particularly in relation to monitoring Windows service states. It looks like LS Agent does not support intervals less than every 4 hours. Our requirements are: Approx 70 s...
Hi all,I've set up our cloud site with Azure AD. I added our AD security group into the app as a user in AD.I am able to add users to the SSO owners, but when users log in they are asked to create a site and do not go to the landing page. Did I miss ...
Hello, I would like to know if it is possible to create a ticket automatically by sending an email to a certain adress.Example:Our monitoring system detects an issue on a server;Monitoring system sends email to it support team (example@example.com)La...
Hello everyone !My last project was about to configure the Lansweeper helpdesk. It take me sometimes but now it works perfectly and helping our employees to create and track tickets more easly !But it still few stuff to configure to let the things be...
Hi there, I would like to scan a server with the asset type "server", but they are tagged with the type "Windows" and i can't change the type manually. How can i tell LS to scan the servers as type "server"? Thank you.
My Lansweeper cloud dashboard shows 1200 systems with no AV.... really?It does not detect all others. where is this in the cloud ?
I have a domain account for scanning Active Directory domain computers in Lansweeper for the Global Windows account. Because this requires local admin privileges, I've put this account in the "protected users" group in Active Directory for additiona...
