I have an agent that is not getting emails when he is assigned to them. He has two AD accounts, john.smith@domain.com and jsmith.adm@domain.com . The system is sending these emails to jsmith.adm@domain.com instead of john.smith@omain.com I checked his john.smith user in Lansweeper and the john.smith@domain.com is the address listed with that user.
The jsmith.adm user does not have an email address.
Any suggestions?
