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Ticket Closed State Change Email Not Working

I'm having an issue with email sending when a state is changed to Closed. When we close a ticket, we only get an email that states "Ticket Closed" without the template we have in place. Attached is how our email settings are configured. Additionally,...

mdouglas by • Engaged Sweeper III
  • 10439 Views
  • 5 replies
  • 0 kudos

Default Group

Hi to all,Is it possible to remove Default Group from an asset when this asset is assigned to another static group ?I'm wondering, when I build a report to get 2 lines of the same asset with Default Group and the one I put on the corresponding asset....

philou92 by • Engaged Sweeper II
  • 4842 Views
  • 1 replies
  • 0 kudos

Lansweeper blocked by Malwarebytes

We just switched to the Malwarebytes Endpoint Protection Cloud based solution. Features like opening C: and opening Admin and also remote control are being blocked as exploits by Malwarebytes. Anyone else had this issue? I created a topic on the Malw...

jgco2005 by • Engaged Sweeper
  • 5146 Views
  • 2 replies
  • 0 kudos

merging tickets from different users...

when we merged a bunch of tickets that all reported the same issue into one ticket all 17 people received a Lansweeper support ticket email, so everyone could see what each other had typed - issue being one was a private message to IT...Is there any ...

Huge errorlog.txt file!!

Hi All,Our errorlog.txt file blew up to 150GB in size. Not sure yet if we had hit the verbose logging option or whether it is spewing out a load of errors? Everything seems fine apart from this massive text file? Any ideas?ThanksStuart