One user - Many Email Accounts

[jkot]

How do we accosciate many emails to one user? Some users have multiple email accounts. When they place tickets, only one is linked to their AD related Lansweeper user account. How can we fix this?

[Niels]

Know it's an old thread, but was looking for the same.
We do not have all AD users with dual emails, so it's not the biggest pain...

Thanks to FrankSc, found what I was looking for.
When a ticket is created with a non discovered AD user, it will create a Helpdesk user, and "You can merge an existing Helpdesk user with an AD user. There is a "Merge with Active Directroy or Workgroup user"-button next to each user, far right."

Hope it will help the next person, who is searching and finding this thread.

[beacampos]

Hi @Niels  thank you for your contribution to our Community, it is very much appreciated and will certainly help the next ones facing the same problem! 

[TheBentrick]

I'm also having a problem that would be solved by this. One of our users got married and now all of her tickets are being assigned to a new user. We can't change the email address in AD, so we're thinking any changes to her LS account would just be overwritten at next sync?