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SalGBA
Engaged Sweeper
Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?

Note: "Add note history" boxes are checked on all templates. Is this the issue?
3 REPLIES 3
Esben_D
Lansweeper Employee
Lansweeper Employee
There are also user-specific options for agents in Lansweeper. You can find them by clicking on the blue cogwheel in the top right corner.
SalGBA
Engaged Sweeper
Yes, that would work, but then I wouldn't be able to test outgoing email.
Justatechie
Engaged Sweeper II
I'm newer to the help desk too but I thought that if you have all the templates unchecked that it won't be sending the ticket creation emails. I know for sure if you remove the outgoing mail server from Configuration > Email Settings > Email account that Lansweeper would have no way to send outgoing emails at all.

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