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vilefileman
Engaged Sweeper

For the past 15 days I have called 26 times (both numbers), emailed 15 times, contacted cleverbridge, called and emailed my rep, my backup rep, entered support from web just to renew my license.

No one has ever answered or called back, both my rep and backup reps phones are disconnected, tried to make appt for support (1st booking was 40 days from now) Tried to email (No answer)

My product has expired as of yesterday, and we are now in contact with other more reliable companies.

Rick Fink

rick.fink@komatsuna.com

rick.fink@global.komatsu

Very sad

 

2 REPLIES 2
sihtdaer
Engaged Sweeper

I have ordered Lansweeper starter 2000 and never received a key.

Then I cancelled the order and reordered and still no key emailed.

Here is the earliest date my sales rep can meet.

 
Microsoft Teams Meeting
Tue Apr 1, 2025 9:30am – 10am (PDT)
cvigier
Lansweeper Employee
Lansweeper Employee

Hello Rick,

We've taken care to connect with your Account Owner, and they're now reaching out to you directly. We know this may have been unsettling, and we're truly sorry for any concern or frustration it caused. We're here to help in any way we can.

Thank you, and have a wonderful day!

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