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Response emails don't get added to the ticket

Setting up Lansweeper helpdesk for our organization. As the Subject says, although email is configured and I can create tickets via email, responses from the users don't get added to the ticket. Not sure where the culprit is.

jhornung by • Engaged Sweeper
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Add Scanner as Device

Hi,I whould like to add document scanners to the devices (where Mouse, Keyboard, Printer, Tape and Modem still there).Can anybody please describe the steps how to?Thanks

Fred by • Engaged Sweeper
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  • 1 replies
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Uninstall ClickOnce applications

HelloMany of our users installed ClickOnce applications.We want to remove them with Lansweeper.I know that we must run the uninstall task with currently logged in user rights,and that it is only possible to remove it for the currently logged in user,...

Windows Cluster Node Still visible

We have noticed that our Windows Clusters still show the removed Nodes, under the Windows Cluster Tab.Currently on v.8.4.100.10Please let me if this is corrected in a more recent update or if there is something manual I would need to do. Thank you

SHib11 by • Engaged Sweeper II
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List computer startup commands

Add the custom asset action:{actionpath}list_startup_commands.vbs {computer}then the content of "list_startup_commands.vbs" is:' List Computer Startup CommandsstrComputer = WScript.Arguments(0)Set objShell = CreateObject("Wscript.Shell")Set objWMISer...

drobertson by • Engaged Sweeper III
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List IP Configuration Data

Run this asset action: {actionpath}list_ip_config.vbs {computer} Here is the content of "list_ip_config.vbs" ' List IP Configuration DatastrComputer = WScript.Arguments(0)Set objWMIService = GetObject("winmgmts:" _ & "{impersonationLevel=impersona...

drobertson by • Engaged Sweeper III
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  • 1 kudos

View users membersof

User Action for "View MemberOf": {actionpath}AD_List_Groups.vbs "{cn}" AD_List_Groups.vbs content: ' List the Active Directory Groups a User Belongs ToOn Error Resume NextConst E_ADS_PROPERTY_NOT_FOUND = &h8000500Dstruser = WScript.Arguments(0)Set o...

drobertson by • Engaged Sweeper III
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Resolved! Adding a URL to a csv

We need to make a CSV report with a bunch of information such as - Name, IS, Model, Manufacturer, Serial Number, Mac address etc. However we also need to generate a URL for each individual asset on that report that would link to that particular asse...

hedge01 by • Engaged Sweeper II
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  • 2 replies
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