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Google Drive attachments on templates

When creating ticket templates so agents can send quick responses to common issue, we sometimes need to attach files with instructions. We use Google Drive and when selecting a file from Google Drive to the template, the process to finish the creatio...

ricktgray by • Engaged Sweeper II
  • 4030 Views
  • 2 replies
  • 0 kudos

Using Dameware Remote support with Lansweeper

We just loaded Dameware Remote support and Central Server Trial onto our server running Lansweeper. I have set up a Custom action in Lansweeper to launch the Dameware remote support tool from lansweepers asset page and it works great as long as I am...

dledger by • Engaged Sweeper III
  • 20639 Views
  • 12 replies
  • 1 kudos

Block the display of the Local Server Admin Password

Is there a way to stop the Lansweeper Web Console from displaying the Admin Passwords?in our environment we allow access to ICT Staff to the Lansweeper Console; however, not all staff should be able to see the Local Admin Passwords for the backend Se...

Hertel by • Engaged Sweeper
  • 1302 Views
  • 0 replies
  • 0 kudos

Multiple Network Printer Removal

Is there a way with Lansweeper to remove multiple network printers off pcs? Some of the pcs of the network were tied to an old print server that was decommissioned a while back and they still have those printers in the printer and scanner list. I f...

jah88 by • Engaged Sweeper
  • 3419 Views
  • 1 replies
  • 0 kudos

Service Now API Alpha Registration

Lansweeper Connector for Service Now Platform. Lansweeper is building a Service Graph Connector, enabling our customers to consume data discovered by their Lansweeper IT Asset Data Platform within their Service Now Platform. This application will be ...

Cisco Switch information not correct

Hi,For the Cisco 9200 and 9300 model series (and maybe more) the scanned information is wrong.I found out they are recognized as "Model: [Fuji],"Is it possible to correct this in upcoming Lansweeper versions.(Currently running 8.0.130.17)