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Ticket not assignet to agent no email notification

Hi there,where there is a ticket created and not assigned to an agent, or assigned to an agent by the user System. This agent then assigns ticket to the other agent, no E-mail notification is received at any point.Can you give me advice what is wrong...

batruska by • Engaged Sweeper
  • 2303 Views
  • 0 replies
  • 0 kudos

Copy Ticket Type

We want to create a nested ticket for each of our departments so we can have a different default agent for each department. It would be very nice to create it once and then make a copy and just change the name and default agent. is this possible?

jhlava by • Engaged Sweeper II
  • 3784 Views
  • 1 replies
  • 1 kudos

LSAgent not sending data

I recently installed LSAgent on an endpoint, and there's no data being transmitted to the cloud or the server.This is from the logs. Any thoughts?2021-01-28 12:32:58,031 [7] DEBUG Created RelayCommunicationSender to URL https://lsagentrelay.lanswee...

pryan67 by • Champion Sweeper II
  • 3331 Views
  • 1 replies
  • 0 kudos

Easy Scheduled Reports Possible?

I would like to use Lansweeper to run a report at 8pm to check to see which machines in our Active directory domain are still online. It doesn't seem like a hard thing to ask, to have a report created at a certain time showing the online status of ou...

Ryan_V by • Engaged Sweeper
  • 3173 Views
  • 2 replies
  • 0 kudos

Hide comments and docs

Hi.I wonder if there is a setting that hides the "comments" and "docs" buttons on the assetpage.We´re thinking of putting sensitive data there i.e local users and passwords.I´ve searched but the default setting seems to be that one can see everything...

Svante by • Engaged Sweeper II
  • 4474 Views
  • 2 replies
  • 0 kudos

RPC problems

Please help. I've tried many ways already, looking for the difference between configurations. In the end, I didn't come to anything. The problem is that there are over 500 devices on the network and only 90 of them are scanned. The settings on all de...

Lolwtole by • Engaged Sweeper
  • 1452 Views
  • 0 replies
  • 0 kudos

RemoteDeployment_x64.exe showing on deployment [BUG?]

As the Title explains, the cmd window from RemoteDeployment_x64.exe is showing on the Windows Asset when I use the current logged on user credentials. The installation is silent otherwise and successful.This is very bad UX and some user panic and clo...

Tomas by • Engaged Sweeper III
  • 9471 Views
  • 4 replies
  • 0 kudos

Checkpoint solution

We are looking for customers who have Checkpoint solutions deployed in their networks. If you are open for a short demo, please let me know. Thanks, /F