HelpDesk Training using the KB or available videos
Based on the current KB and videos, is there a workflow of topics that can give my team the best training of using the Helpdesk feature?
Find answers to technical questions about Lansweeper.
Based on the current KB and videos, is there a workflow of topics that can give my team the best training of using the Helpdesk feature?
Powershell scripts were created to get information from network computers. The script's commands are to redirect output to a central share. That only happens when the scripts run on my PC but not on other's. Here's one script:$HostName = hostname$...
Hello,we use the helpdesk and have activated email notification. But I haven't found any settings for the following items yet.1.) If an agent assigns a ticket to himself, everyone in the team should be informed, but not he himself.2.) If the agent wh...
Hi Everyone, As mentioned in the topic where I asked what you would like to see. I will be holding a short webinar where we will cover the bugs and improvements that we’ve had/made so far. I will be joined by one of our Lead QA Engineers from Lanswee...
Good morning,i've created an deployment on lansweeper db. i've created an report with the computer who i must update the software. now i would be deploy software only when the user is connected on the local network and not on VPN.how can i do?thank y...
Greetings, has anyone encountered an issue with running the lspush in a startup script in group policy? I set it up just as the knowledgebase article said, but it doesn't seem to run with the user logs in.I can have the same computer/user run the .vb...
Recent security concerns have brought the lack of HSTS on lansweeper to light. Is there any way the next patch can resolve this?
I have an application (equitrac) that requires input when you install it, is there a way to setup an answer file so I can remote push the application via Lansweeper?Any help is very much appreciated.