Pantum L2300DW Toner Level Not Scanned

[csirolli]

We have a Pantum L2300DW printer, it prints black and white only. Lansweeper shows it as an asset, but it doesn't scan its toner level. As far as I am aware, the rest of our printers (50+) are being scanned just fine. I've checked the SNMP settings on the printer, and its set to use the "public" community for v1. I wrote a Python script to get SNMP data, and I can get the toner level from the same OID as other printers that Lansweeper has correctly found.

Lansweeper thinks it is a switch, but it won't scan the toner level after I change it to a printer and rescan.

Lansweeper is on v9.5.10.1.

Not sure what to do here, any one have any advice?

[cswroe]

Same with the Pantum M7100DW

Device Tester:

Lansweeper DeviceTester 7.1.0.1
Scanning Lansweeper Service (on this machine)..
Status: Service not found
Version: Executable not found
Pinging 192.168.101.41
Ping ok.
TTL: 62
Scanning TCP ports..
Open ports:
80 (HTTP)
443 (HTTPS)
9100 (Jetdirect)
Closed ports:
21 (FTP)
22 (SSH)
23 (Telnet)
25 (SMTP)
8080 (HTTP)
135 (EPMAP)
139 (NetBIOS Session Service)
8443 (HTTPS)
445 (SMB)
16992 (Vpro HTTP)
16993 (Vpro HTTPS)
Scanning DNS..
Could not scan DNS.
Scanning netbios (UDP)..
Could not scan netbios
Scanning SIP..
Error: Socket exception ConnectionReset: An existing connection was forcibly closed by the remote host
Scanning HTTP..
Url: Http://192.168.101.41
Response Uri: http://192.168.101.41/
Connection: keep-alive
Content-Length: 83
Content-Type: text/html
Date: Fri Jan 16 22:57:49 1970
Last-Modified: Thu Jan 1 00:00:14 1970
Server: bsa/1.0
Scanning HTTPS..
Url: Https://192.168.101.41
Certificate issuer: CN=Pantum Technology Cert, OU=www.pantum.com, O=Pantum Inc, S=Guangdong, C=CN
Response Uri: https://192.168.101.41/
Connection: keep-alive
Content-Length: 83
Content-Type: text/html
Date: Fri Jan 16 22:57:50 1970
Last-Modified: Thu Jan 1 00:00:14 1970
Server: bsa/1.0
Scanning SNMP..
ObjectID: 1.3.6.1.4.1.40093.1.1
Hostname: M7100DW
Description: MFG:Pantum;CMD:ACL,PJL,PL,PCL,PCLXL,PS3,PDF;MDL:M7100DW series;CID:Pantum M7100DW series;CLS:PRINTER;DES:Pantum M7100DW series;
Uptime: 0d 0h 13m 26s 560ms
Contact: unknown
Location: unknown
Networkprinter: M7100DW
MAC 2: AC C5 1B 21 98 6C
MAC 4: 3C 7A AA 0C 58 4A
MAC 5: 3E 7A AA 0C 58 4A
IpForwarding: 2
Serial B: Interfaces: 5
Toners:
1.3.6.1.2.1.43.11.1.1.2.1: 1
1.3.6.1.2.1.43.11.1.1.3.1: 1
1.3.6.1.2.1.43.11.1.1.4.1: 3
1.3.6.1.2.1.43.11.1.1.5.1: 3
1.3.6.1.2.1.43.11.1.1.6.1: Black Cartridge
1.3.6.1.2.1.43.11.1.1.7.1: 3
1.3.6.1.2.1.43.11.1.1.8.1: 100
1.3.6.1.2.1.43.11.1.1.9.1: 48
Scanning VPRO RMCPPing..
No reply to RMCP ping
Scanning DNS-SD..
No reply to DNS-SD
Scanning UPNP..
No reply to UPNP

WARNING: LANSWEEPER SERVICE NOT FOUND!
Done.

Currently at 48%