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- Restrict users to ONLY the helpdesk portal page
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‎04-05-2021 09:12 PM
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.
I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?
Thank you for any help!
I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?
Thank you for any help!
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‎04-05-2021 10:19 PM
Strange. Not sure. You may need to contact support.
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‎04-05-2021 09:31 PM
jimstoffel wrote:
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.
I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?
Thank you for any help!
Our IS staff all have something chosen under the role column . All other users have nothing selected and they can only access the portal and can only view their tickets.
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‎04-05-2021 09:48 PM
Brandon wrote:jimstoffel wrote:
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.
I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?
Thank you for any help!
Our IS staff all have something chosen under the role column . All other users have nothing selected and they can only access the portal and can only view their tickets.
Thanks, Brandon, for responding. I thought the process the same, however I have a user who sent a screen shot and they get logged in to the 'main dashboard' - even though the 'role' part is left 'blank'. Any thoughts?
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