Restrict users to ONLY the helpdesk portal page

[jimstoffel]

Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.

I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?

Thank you for any help!

[brandon_jones]

Strange. Not sure. You may need to contact support.

[brandon_jones]

jimstoffel wrote:
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.

I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?

Thank you for any help!

Our IS staff all have something chosen under the role column . All other users have nothing selected and they can only access the portal and can only view their tickets.

[jimstoffel]

Brandon wrote:

jimstoffel wrote:
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.

I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?

Thank you for any help!

Our IS staff all have something chosen under the role column . All other users have nothing selected and they can only access the portal and can only view their tickets.

Thanks, Brandon, for responding. I thought the process the same, however I have a user who sent a screen shot and they get logged in to the 'main dashboard' - even though the 'role' part is left 'blank'. Any thoughts?