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Find answers to technical questions about Lansweeper.

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Help Desk Workflow

Are ticket dispatching rules only set for new tickets only, or should they also work for replies sent to existing tickets. I can only seem to get them to work for New tickets.I am trying to make a workflow for approving tickets. So far this is what I...

adamsuth by Engaged Sweeper
  • 24806 Views
  • 10 replies
  • 6 kudos

question about setting rights

I can't find a way to create a group with the following rights:- consult all assets- edit and add devices individually- import devices- consult reports but not edit them- can't edit scanning targets (scanning them is ok)- can't edit configurationbonu...

B_L_ by Engaged Sweeper III
  • 1521 Views
  • 0 replies
  • 1 kudos

How to stop deployments ?

I have start install deployments to my environment but it was a mistake. Is there way to stop that deployments one time is running ?In my case it was Adobe for all computers...

Martins by Engaged Sweeper II
  • 10310 Views
  • 5 replies
  • 1 kudos

Resolved! Monitor Information with assetname

Hello community,i would like to have a list with all Desktops and the names of all connected monitors.The build in report lists Monitor Model or manufacturer but not the names we gave them (from an internal inventory list).Is this possible?I found th...

pskup by Engaged Sweeper III
  • 11447 Views
  • 6 replies
  • 0 kudos

Cloud relay sync trigger/logs

Is there any way to force a manual cloud relay sync from our lansweeper server? Also is there any form of server-side logging on the cloud relay sync to show the requests being made and data recieved?

DunkG by Engaged Sweeper
  • 1810 Views
  • 0 replies
  • 0 kudos

Lansweeper Encryption

I can't seem to find what type of encryption that Lansweeper uses to transmit is scan results to the server using the LsAgent. I am looking for both times it sends scan results. 1. When sending the results to the collection server directly and 2. W...

ahultgren by Engaged Sweeper
  • 3078 Views
  • 1 replies
  • 0 kudos

Report - Show also assets without relation -used by-

Hello Community,I have a report that should list computers and monitors. But only if they are in one of two different asset groups. The report should also show the "used by" relation. This is only setup for computers, not for monitors. So the report ...

pskup by Engaged Sweeper III
  • 1570 Views
  • 0 replies
  • 0 kudos