Scanned asset duplication

[ElDab67]

I have one asset that is being duplicated. It is a virtual machine running Windows 2003, one entry shows it as a NAS and the duplicate shows it as "not scanned". While the asset entry labeled as NAS reports that it has been scanned, there is no data contained on that asset.

[Susan_A · Accepted solution]

Lansweeper will identify an asset as non-Windows if port 135 is closed. This port may have been opened and then closed at one point, resulting in a Windows and non-Windows asset. (Windows and non-Windows assets use different internal IDs.) I would recommend:

• Checking your firewall configuration to ensure that traffic over port 135, as well as *all* WMI traffic (over dynamic ports), is allowed. WMI is the framework we use to retrieve Windows data. Configuration instructions for Windows Firewall specifically can be found here.
  
• Deleting the faulty non-Windows asset, which will likely not disappear on its own. Click the Assets link at the top of the console, tick the checkbox in front of the asset and hit the Delete button on the left.

Should the issue persist, please contact support@lansweeper.com and provide the information below. We will follow up via email.

• Description of the problem.
  
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Screenshots of both Lansweeper webpages generated for the same computer. Show us the following tabs: Summary, Scan Time (if it exists), Errors (if it exists).
  
• Screenshot of a connection test performed to the same computer with testconnection.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Perform the test from your Lansweeper server to the client machine, submit the same credential used by Lansweeper to scan the machine and show us the entire test window.