Scanserver status widget displays an error ~60% of the time

[DaveinJP]

ERROR: Error executing child request for widgets/ScanStatus.aspx. is what it displays around 60% of the time. Occasionally a page refresh will fix it. Any ideas on settings on the DB to remedy this?

[Susan_A · Accepted solution]

FYI for everyone: this is a bug and will be fixed in our next release. The underlying query of the widget was not as efficient as it could be and will be optimized in the next release.

[Daniel_B]

This issue might be caused by a database error. Could you send a mail to support@lansweeper.com with the following:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- If it exists, the error log present in Program Files (x86)\Lansweeper\Website\App_Data.
- Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
- Program Files (x86)\Lansweeper\Website\web.config.