07-27-2022 02:04 PM - last edited on 04-01-2024 02:36 PM by Mercedes_O
What would you like to see as use case for Service Desk integration for Lansweeper
08-12-2022 08:33 PM
08-16-2022 10:03 AM
Hello.
thank you very much for your comments, the proposed use cases are fascinating. Which version of Jira are you running (Standard, Pro,...).?
The implementation requires on Lansweeper's side enhancements in terms of 1) information we export (e.g. custom fields), 2) ability to edit fields via the API 3) support for scopes in the API; on Jira we need to verify the feasibility that would depend on the version used.
I'm Product Manager for integrations, I would like to get more info regarding the group device use cases, if you can please reach me out at gianluca.colucci@lansweeper.com and I'll sort out a call
BR
/Gianluca
08-16-2022 10:38 PM
08-04-2022 08:38 PM
Hello @CleanH2O ,
thank you so much for your feedback. The use case you proposed is clear, it requires an enhancement to our API though, at the current moment we don't support editing of assets. I inserted your feedback in the backlog, this is definitely where we want to go.
I would like to know from other users if they see other possible use cases for a Jira integration with Lansweeper
07-29-2022 11:12 PM
In addition to the 2 you noted, we would like to be able to track asset assignment/reassignment/retrieval via our Jira Service Desk and push these asset assignments into Lansweeper.
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