Since 9.3.10.7 (High CPU, Memory and Scanning issue)

JFK_WEB · ‎03-29-2022

Anybody else gets some issue with new version 9.3.10.7 ?
Scanning not work anymore, computer stay stuck in the Windows computer scanning.
CPU always nears 80-90 % and Memory to 10 Gb.
Database has been optimized from 19 Gb to 4.4 Gb after reducing event log retention.
We have a lot of "1 scanning takes longer than 1 hour, repair wmi on this machine!" but all this machine was OK before.
Any else ?

Bruce_B · ‎03-31-2022

We're investigating reports that querying Win32_SystemDrivers can cause a performance impact on the scanning server and the scanned system in some circumstances. If you're experiencing a performance issue on your Lansweeper server, try doing the following:

Go to Scanning\Scanned Item Interval
Disable the SYSTEMDRIVERS item
Clear the scanning queue via Scanning\Scanning Queue
Restart the Lansweeper Server service to sever any ongoing connections

In regards to LsAgent relay connections, there is no known issue with the relay server. Keep in mind that the scanning service checks into the relay to pull assets every hour. If you're seeing an error every hour you may indeed have a connection issue in which case I recommend checking out this article. If you're only seeing error intermittently, this isn't a cause for concern.

View solution in original post

JFK_WEB · ‎03-29-2022

In the change log of version 9.3.0.6, this change makes me think it could be this.

Added: LAN-8881 Lansweeper now scans system drivers, PnP signed drivers and printer drivers of Windows computers

I disable "SYSTEMDRIVERS" in the Scanned Item Interval and now the server is stable for the moment.

Could you try on your side if you have the same effect ?

jwillard · ‎03-29-2022

I am also experiencing the same issues since the update of high CPU issues on the server in which this resides.

Since 9.3.10.7 (High CPU, Memory and Scanning issue)

New to Lansweeper?

Try Lansweeper For Free