We noticed when a user sends a mail to our helpdesk address and puts several users in copy, it registers this kind of information completely correct and adds all user to all correct roles, which is great!
But when we reply to the ticket, it gets send seperately to the main user and at the same time seperately to the CC users. This is confusing for the users and they started asking if everybody got the mail correctly since they don't see each other as recepients of the mail ticket. Is this a setting? Or why is this done?
Can't Lansweeper send 1 mail to all users, main user AND CC users at the same time?