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How to add fixed information to ticket?

Our Service Desk takes actions based on Lansweeper tickets. End users creating tickets know our organization etc, but SD doesn't. We need to deliver them information about those things too. In many cases there's only one option, but I haven't found a...

Juha_Otava by • Engaged Sweeper III
  • 1921 Views
  • 0 replies
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Hardware ID

We are looking at AutoPilot and need to get a list of hardware ids. Does Lansweeper capture that information?Adam

agibson95 by • Engaged Sweeper
  • 2326 Views
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Wrong toner remaining percentage

Hi all,after the latest update to v. 8.0.130.14 the remaining percentage in report "Device: Printer almost out of toner" is totally wrong. Please see screenshot:How can I fix it?Thank youNorma

Assets not scanning with SNMP

We have Aerohive/Extreme Wireless Access Points. They are filling the scanning error logs and I found they weren't being scanned. I set up SSH credentials to scan the APs and it would still error out. I configured SNMP on the APs, set the SNMP crende...

gregtech by • Engaged Sweeper
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  • 1 replies
  • 0 kudos

Unable to connect to scan Intune

Hello.Following these instructions (https://www.lansweeper.com/knowledgebase/how-to-scan-mobile-devices-through-microsoft-intune/) I'm unable to connect to see the remote devices connected to Intune.To try it, I'm using my personal account, Intune ad...

Xavi by • Engaged Sweeper II
  • 5936 Views
  • 2 replies
  • 0 kudos

Resolved! Nuance PDF Converter Professional 8

HiWe use "Nuance PDF Converter Professional 8" on site, and i want to see if its possible to retrieve the license key that was used on each PC?also, when querying the software, it pulls back some machines twice in the report.any help appreciated.