If you are seeing this error, SNMP was *not* scanned during the last scan attempt. You can verify this by looking at the "last seen" date listed in the Summary tab. The problem is not Lansweeper, but one of the following:
• SNMP is no longer enabled on the affected devices.
• The SNMP credentials mapped to the affected devices within Lansweeper are no longer valid.
• SNMP cannot be accessed because SNMP traffic is being redirected. (This is less likely.)
Please contact support@lansweeper.com and provide us with the following so we can confirm what the issue is:
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
• Screenshots of one problem device's Lansweeper webpage. Show us the following tabs: Summary, Errors.
• Screenshot of a connection test performed to the same device using DeviceTester.exe: http://download.lansweeper.com/tools50/DeviceTester.exe
Perform the test
on your Lansweeper server, submit what you believe is the correct SNMP credential and show us the entire test window.