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TobyLa
Engaged Sweeper III

Hi, I am scanning different switches (Juniper, Lancom, TP-Link) with two different scanning servers. Connected devices of every switch are shown as long as the device is turned on. If the device is turned off the device is removed from the table after the switch is rescanned. I know this behavior is wished by some users but I just want the default behavior and I dont know whats wrong with my settings or where I disable it. Usually when I wanted to remove old devices from the switch device-list I had to press "remove disconnected devices" and it remove the devices but just when I did this manually. 

I also check "Not affected by cleanup options" on one of the switches but it had no effect. 

Running on Lansweeper classic on prem in the most current version. 

Edit: there's also a KB how to cleanup disconnected devices via SQL: https://community.lansweeper.com/t5/technical-support-solutions/how-do-i-remove-old-links-for-switch...
It feels like as this script is running automatically.

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.