Ticket Content - Combobox reorder

[sullivane]

Playing around with the help desk, and I added a custom field for the user to pick an issue type (email, hardware, software....).

I noticed you cannot reorder them once they are in. So, if I want to add them alphabetically, I have to do that at the time of creation.

However! If I have a need to add another category months or years later, it will be out of order. Deleting them all is not a really good option, as the tickets have this stuff in it.

Would be nice to have the ability to drag and reorder them. A must really.

[Nick_VDB · Accepted solution]

We will add your request to our customer wish list. We can understand that not being able to reorder the different values can cause certain annoyance especially if new values are to added at a later stage.