unable to scan home workers

[notesguru99]

Hi All,

Like the rest of the world, our workforce is working remotely, but when I look at assets I see nothing has updated since the beginning of March. For example, my laptop is connected via a VPN to the office right now and it is not being scanned by Lansweeper even though my IP is within the range I've set? Computers in the office are scanned as normal, but anything else for users working from home is ignored? What can I check please?

Thanks
Stuart

[brodiemac2]

I would imagine that your VPN has a different IP range than your office. Be sure you have that IP range setup for scanning.

[njordur]

notesguru99 wrote:
Hi All,

Like the rest of the world, our workforce is working remotely, but when I look at assets I see nothing has updated since the beginning of March. For example, my laptop is connected via a VPN to the office right now and it is not being scanned by Lansweeper even though my IP is within the range I've set? Computers in the office are scanned as normal, but anything else for users working from home is ignored? What can I check please?

Thanks
Stuart

Use the lsagent with cloudrelay (if you have the license), works perfect in our case. Otherwise we have Ninite Pro to install applications on remote computers (It requires an agent as well though).

[GulfMarco]

A lot of VPNs are NAT based, for simplicity of networking & in multi-site scenarios the number of tunnels required. In that case, you would not be able to reach the VPN range from the corp range.

[notesguru99]

Hi thanks for the response.
I will check these now.

BTW all the computers are corporate machines, set with a default domain policy.

[pryan67]

Can you ping the computers by hostname? If not, then you'll have to set those machines up to allow for that. IF so, then perhaps there's a firewall at the individual's homes that is blocking LS from scanning.