
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-17-2019 10:22 PM
Since I ran the update, I have a few users that when they go to the dashboard, the site keeps defaulting to the helpdesk. We dont even use the help desk. It is not happening to everyone. Any ideas?
Labels:
- Labels:
-
General Discussion
3 REPLIES 3

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-23-2019 09:58 AM
Sounds to me that your using SSO and those users just don't have permissions to access Lansweeper, therefore they are seen as helpdesk users. Take a look at the user roles those users have.

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-18-2019 04:41 PM
Yes it is strange. So he types in our webaddress http://lansweeperhq01 and it just auto redirects to lansweeperhq01/helpdesk.

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-18-2019 10:53 AM
I've not heard of this issue before to be honest.
