The Lansweeper Community will be under construction as of March 2nd, 2026. This site will move to a static version—join us on Reddit to keep the conversations going. More info here.
Since I ran the update, I have a few users that when they go to the dashboard, the site keeps defaulting to the helpdesk. We dont even use the help desk. It is not happening to everyone. Any ideas?
Sounds to me that your using SSO and those users just don't have permissions to access Lansweeper, therefore they are seen as helpdesk users. Take a look at the user roles those users have.
