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AlliedPaul
Engaged Sweeper

Morning

Have had a busy year with a new domain and ERP system among other things and haven't logged in to Lansweeper.

Just logged in and seem to have lost everything apart from helpdesk on the dashboard, and a "lorum ipsum" knowledgebase.

Logged out and in again, I'm the only user but it's like I don't have permission to see the network but no way of getting permission!

Services are running and have been restarted. Server has been restarted.

Any ideas?

1 REPLY 1
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support

Hello AlliedPaul, 

Is your asset data still present? 
If that is not the case, it could be that your database reverted to a clean install, with an empty database. 
This happens sometimes when the database files are not restored to the SQLData folder in the Lansweeper folder structure. In that case a new empty database could be created if the database files are not found after a service restart.
To double-check, and for further guidance, you can use the Support team. They should be able to help you further.